Samsung TV error?

General · 1 reply · 202 views · 2 followers

amy.goldstein

almost 2 years ago

I have been using the app on my Samsung TVs since June, and it just suddenly stopped working. If I try to log in again with the 4 digit code, it says the Samsung TV is not compatible. It works on my cell phone, and my subscription is for a year. Any suggestions? I Uninstaller, and reinstalled the app already.

1 Like

Anis Modi Mod

almost 2 years ago

Hi Amy - that shouldn't happen! We're going to get this issue in front of our team ASAP.

Thanks for bringing it to our attention.
Anis

amy.goldstein

almost 2 years ago

Looking forward to hearing how I can resolve this issue.

Anis Modi Mod

almost 2 years ago

Hi Amy,

We've checked and there doesn't seem to be a widespread issue with the service.

I'd like to connect you with our technical support team over email. Could you email me at the address below so we're sure we have the right address for you?

My email is - [email protected]

Again, sorry for the inconvenience!
Anis