Need Help? We're Here For You!

General · 10 replies · 377 views · 12 followers

Anis Modi Mod

6 months ago

Shalom to all,

We're sticking this thread on top of our forum section so anyone in search of help can easily find it.

If you need help with anything - your account, setting up ChaiFlicks on your smart TV or streaming device, or just deciding what to watch - we're here to help!

You may post here and we will contact you right away. Or you're welcome to contact Anis, our engagement manager, through his email address below.

Toda raba - thank you so much for being a part of ChaiFlicks!
Team ChaiFlicks

Contact Details:
Anis - [email protected]

1 Like

Sherman Eisner

3 months ago

I want to cancel our subscription. We are seniors on a limited budget.

Anis Modi Mod

3 months ago

Hi Sherman - no problem! You will still have access to the service for the rest of your subscription period. Thank you for giving our platform a look.

Anis @ ChaiFlicks

loisliebowitz

4 days ago

I signed up for the free trial but I can't seem to get it to start. I changed my password thinking that was the problem, tried to log in on my laptop and then on my iPhone but it's not recognizing me. What am I doing wrong??

Charlotte Salomon

6 months ago

I am not finding Significant Other--has the series not yet been made available on ChaiFlicks? Thank you, Charlotte Salomon

Anis Modi Mod

6 months ago

Shalom Charlotte - Significant Other will be launching in February. We have a lot of new series coming your way, hope you stay tuned!

2 Likes

Patricia Leroy

4 months ago

When will Significant Other be available? I had dropped Chai Flicks after the trial period awhile back, but now it seems more interesting shows and movies are available.

Anis Modi Mod

4 months ago

Hi Patricia - great to hear you're interested in rejoining us! We've pushed back the release of Significant Other - but have a lot of other great shows coming up. The New Black seasons 1 and 2 (which just finished airing in Israel!), Checkout, and a new series coming on the service called Wartime Girls.

I hope this gives you enough reason to come back. We're always here to talk you into it some more :).

Toda - thank you,
Anis @ ChaiFlicks

Edward Stein

6 months ago

Shalom!
I just signed up for the paid subscription but the site is not accepting password changes for some reason. Also, I wanted to change my email address as the original one I gave for the trial period, is no longer in use. Can someone help me start "fresh"? We did pay in advance for one year by charge card.
Thank you,
Ed

Anis Modi Mod

6 months ago

Hi Edward - could you send us your preferred email address so we can respond with further details? You could also post it here if you feel comfortable doing so - whichever you prefer.

My email address is [email protected]

Toda - thank you for joining ChaiFlicks!
Anis @ ChaiFlicks

Lisa Sayegh

6 months ago

Hi, I signed up on laptop and want to watch on my tv so i finally got to the site on my smart samsung The options are listed (i'm trying to watch kuppa rashi) but when I click on anything , I get a black screen . what am I doing wrong?
Thanks,
Lisa

Anis Modi Mod

6 months ago

Shalom Lisa - we've just emailed you with further information.

Thank you for joining ChaiFlicks! We hope to resolve your issues so you can properly enjoy the platform.
Anis @ ChaiFlicks

Bruce Williams

5 months ago

Where is "Crossing" aka "Flukten over Grensen"? It's shown on your website but after I subscribed I can't find it. Thanks.

Gabriele Zeh abramsky

4 months ago

Hi There,
I am currently in Israel and none of your movies or TV shows are available to watch. How can I watch Chaiflicks in Israel???
Thanks
Gabriele

Anis Modi Mod

4 months ago

Shalom Gabriele - unfortunately our content is not currently available in Israel. Our platform is currently available in the U.S., Canada, Australia and New Zealand.

Apologies and thanks for checking us out!
Anis @ ChaiFlicks

Gabriele Zeh abramsky

4 months ago

Wow thanks for the quick reply. I will renew my membership when I get back to canada.

Anis Modi Mod

4 months ago

We're so glad to hear. Enjoy in Eretz Israel and hope to see you back with us soon!

Gabriele Zeh abramsky

4 months ago

Oh I'm still a member. I signed up for a month, hoping i could watch in Israel.

Barbara Gerla

3 months ago

My subscription was renewed in December, but I am now not "authorized to watch" anything on your website? Is there someone who can help me? Barbara Gerla

Anis Modi Mod

3 months ago

Shalom Barbara - I've just reached out over email so we can get some details for you. Hoping we can help you through this asap so you can continue enjoying your ChaiFlicks membership.

Thanks!
Anis @ ChaiFlicks

Helaine S Greenberg

about 2 months ago

Paid by credit card for one year low rate (bec. of Israel Indep.Day). Tried 3 diff. passwords and couldn/t access. I don't need this aggravation so I would like a refund to my credit card. Get back to me---Helaine Greenberg, [email protected]. Thanks. This is to AnisM.

loisliebowitz

4 days ago